What is Dear Digital specialised in?

Website development, CRM & lifecycle strategy, Marketing automation, Dashboards & reporting, Data science & analytics (incl. predictive modelling).

How big is Dear Digital?

Around 13 full-time equivalents (financial year 2025).

Review: Dear Digital

Q: Who are the clients of Dear Digital?

Among others Egmont Toys, Thuysvers, 4Gold, Comoo, Ayano, Ceres Pharma, Plantura, SUPERB.

Dear Digital is een digitaal bureau (web & platform) uit Gent, actief sinds 2020. Op de loonlijst staan ongeveer 13 voltijdse equivalenten. De opgegeven expertises zijn webdevelopment, data & analytics en crm & marketing automation. Sectorieel richt het bureau zich vooral op e-commerce / retail brands (europa-breed). Uit de publiek bekende klantenlijst: Egmont Toys, Thuysvers, 4Gold en Comoo.

1

How this agency makes money

Revenue, margin and what an hour of work brings in. Everything on the earning side sits together here.

Revenue trendgross margin per financial year

2022202320242025

Latest year: € 1,12 mln gross margin, growth +11,1% against a sector median of +0,6%.

At or above sector pace

MarginEBITDA / gross margin · value-added coverage

2022202320242025

Dear DigitalSector median

EBITDA margin 13,9%, sector median 20,7%. Value-added coverage 1,17 (median 1,18).

Healthy margin

Revenue per headGross margin per FTE, against payroll cost

€ 87.521

Median (2024) € 74.646

Against a payroll cost of € 73.626 per FTE. The ratio between the two is the coverage rate above.

Above the median

Yield levelYield per hour worked, against payroll cost

€ 53

Median (2024) € 46

21.153 hours worked, 1.653 per FTE. Against that sits € 45 of payroll cost per hour worked, leaving € 8 for premises, equipment, depreciation and profit.

Above the median

No hourly rate follows from this. Gross margin is already net of services and sundry goods, which mixes rebilled production with the agency's own overhead, and the accounts do not say how many hours were billable. Deriving a rate from this systematically understates it.

2

Can the agency take a hit

Buffer, cash position and payment behaviour side by side, so you can see where they disagree.

Bufferequity in months of payroll

Buffer: 3,6 months (median 4,9 mo). Equity in the latest year: € 286.579.

Adequate buffer

Cash positionAvailable cash, and whether it covers short-term debt

Cash € 120.877. Liquidity ratio 0,83: current assets cover short-term debt not in full. Solvency 10,9%.

Not covered

Payment behaviourTowards suppliers and towards the NBB

Trade payables correspond to 57 days of supplier credit, sector median 47. The accounts were filed 211 days after closing; the legal deadline is seven months.

Pays slower than average

3

Signals and strengths

Events from the CBE and the Official Gazette over the past 24 months, plus positive markers derived from the figures.

Continuity

No serious signals

Signals in the last 24 months

Zichtbaarheid verschoven · 1 Oct 2026 · Google Autocomplete
Zichtbaarheid verschoven · 1 Sep 2026 · Google Autocomplete
Zichtbaarheid verschoven · 1 Aug 2026 · Google Autocomplete
Board change · 6 Feb 2026 · Staatsblad
Appointments or resignations on the board. Routine during growth, succession or a new partner. Ask about it when several changes follow each other closely.
Registered office moved · 19 Aug 2025 · Staatsblad
The registered office relocated. Usually just a new office.

Click a signal for a plain-language explanation. Each signal is a fact from a public source, without the agency's own context. Best to ask them directly.

What this agency does well

Gross margin grew 3 years in a row
Profitable in every one of the last 4 years
Stable team (no meaningful FTE loss)
Margin per hour worked rose 3 years in a row
Turnover below the median (21,9%)

Each point is a fact from the filed annual accounts, measured against the same thresholds and sector medians as the signals above.

4

All the figures

Reference material, not a starting point. Expand it if you want to read the series yourself.

4 financial years, 2022 to 2025Result, staff and balance sheet

	2022	2023	2024	2025
Result
Gross margin	€ 234.620	€ 683.018+191,1%	€ 1,01 mln+47,6%	€ 1,12 mln+11,1%
EBITDA	€ 31.756	€ 156.435	€ 96.454	€ 155.644
EBITDA margin	13,5%	22,9%	9,6%	13,9%
Staff
FTE	7,0	9,4+34,3%	12,9+37,2%	12,8-0,8%
Gross margin per FTE	€ 33.517	€ 72.661	€ 78.152	€ 87.521
Payroll cost per FTE	€ 6.425	€ 55.929	€ 68.140	€ 73.626
Balance sheet
Equity	€ 23.040	€ 129.880	€ 183.605	€ 286.579
Cash	€ 114.868	€ 307.353	€ 111.373	€ 120.877
Liquidity ratio	1,46	1,70	1,69	0,83

Payroll cost per FTE comes from the social report where available, otherwise from the Remuneration line. Both are gross costs including employer contributions.

What this factsheet does not know

How good the work is. Figures do not measure creativity, strategy or chemistry.
How the client portfolio is spread. Concentration is not in the accounts.
Freelancers and subcontractors are not in the FTE figures. An agency with 40 staff may in practice run with 70 people.
The figures cover financial year 2025, filed on 27/01/2026. At a fast-moving agency reality today may differ.

Based on publicly filed annual accounts (NBB) and official records (CBE, Belgian Official Gazette). An indication, not financial advice. Sector medians calculated on 5 Oct 2026. Sector medians based on financial year 2024: the last year for which nearly all accounts have been filed.

What the agency actually does 5 services

Digital Experience & Tech

Website development

CRM, Email & Loyalty

CRM & lifecycle strategy Marketing automation

Data, Measurement & Governance

Dashboards & reporting Data science & analytics (incl. predictive modelling)

Sector focus

Retail & e-commerceFashion & lifestyleB2B services

Publicly known clients

Egmont ToysThuysvers4GoldComooAyanoCeres PharmaPlanturaSUPERB

Based on IKAg research and public sources. Incomplete or outdated? Let us know.

1

Seniors or juniors?

Payroll cost per FTE is the best public proxy for a team's experience level. Higher is not automatically better, but it says something about who sits at the table.

Payroll cost per FTE

€ 73.626

+23% versus the median

Team composition

12,8 FTE

39% women
61% men

Training per FTE

0,0 h

Many agencies fill this field in incompletely.

€ 73.626

Median Digitaal bureau (web & platform) (2024) € 59.996All agencies (2024) € 59.045

Read with care. Directors and partners invoicing through a management company are not in the payroll cost. At small agencies this skews the picture downwards considerably.

2

Will your team stay?

Inflow and outflow from the social report. This series only counts people on the payroll: freelancers who invoice do not appear in it. A low figure therefore means two very different things, a stable permanent team or a small core with heavy outsourcing. A high figure usually points to short contracts. Compare only within the same type of agency.

Exits 2025

21,9%

Median for this type of agency (2024): 29,3%

Inflow 2025

45,3%

5,8 FTE in, 2,8 FTE out

Net team change

+3,0 FTE

2022202320242025

Source: annual accounts and social reports (NBB), collected by IKAg. Financial year 2025. Calculations by IKAg; an indication, not financial advice. Sector medians based on financial year 2024: the last year for which nearly all accounts have been filed.